VII. CONTACT US
I. HOW AND WHAT INFORMATION WE COLLECT
1. How we collect information
We collect information in two basic ways:
a. We collect information that we request from you and that you voluntarily provide in connection with the purchase and receipt of our Services, such as your name, your email address, your phone number, date and place of birth, and similar information about your relatives, as well as payment information related to your purchase of the Services; and
b. When you browse or use our Website, technological tools including “Log Data” and “Cookies” collect certain information, as explained in the following section.
2. What information we collect and how we use it
a. Personal Information. When you want to purchase the Services, we ask you for certain information about you and your relatives that could be used to contact or identify you (“Personal Information”). Personal Information may include, but is not limited to:
- your first and last name
- your email address
- your home or other physical address
- your date and place of birth
- your telephone number
- your credit card number or other payment information
- a persistent computer identifier that can be used to recognize a user over time and across different websites or online services
- your parents’ and grandparents’ full names, dates and places of birth and death and similar information about your great-grandparents, if you know
We use your Personal Information (in some cases, in conjunction with your “Non-Identifying Information,” see below) to provide the Services or additional services to you. For example:
i. Provision of Services. We create an order for and provide the Services to you based upon the Personal Information you provide.
ii. Communications. We use your Personal Information to contact you in connection with the Services, to request clarification, ask questions or obtain more information, or possibly in connection with FTIAW newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. (See “Your Rights Regarding The Use of Your Personal Information” below.)
iii. Customer service. We use your Personal Information to respond to your questions and/or inquiries.
b. Non-Personal Information. We also collect other information that you provide as part of your use of the Website or request for Services that cannot reasonably be used to identify or contact you (“Non-Personal Information”). Certain Non-Personal Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be personally identified or contacted. But the same pieces of information are considered Non-Personal Information when they are taken alone or combined only with other Non- Personal Information. We may use your Non- Personal Information and aggregate it with information collected from other FTIAW users to attempt to provide you with a better experience, to improve the quality and value of the Website or Services and to analyze and understand how our Website and Services are used. We may also use the combined information without aggregating it to serve you specifically, for instance to present an offer to you according to your preferences or restrictions.
c. Log Data. When you visit the Website, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as the browser type or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics. We use this information to monitor and analyze use of the Website and the Website’s technical administration, to increase our Website’s functionality and user-friendliness, and to better tailor our Website to our visitors’ needs and wishes. For example, some of this information is collected so that when you visit the Website again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests. We also use this information to verify that visitors to the Website meet the criteria required to process their requests. In connection with this, we use Google Analytics, and you can learn more about how it collects and processes data by reading the article “How Google uses data when you use our partners’ sites or apps.”
3. Our policy towards children’s information
This Website is not directed to children under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at firstname.lastname@example.org. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our servers and files.
II. HOW WE USE AND SHARE INFORMATION
In addition, our researchers may try to go deeper into certain branches of your family by consulting specialized resources in print or online, whereupon certain genealogy-related Personal Information of yours would be shared.
In addition, the Personal Information you provide to us is used to help us communicate with you. For example, we may use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
Compliance with Laws and Law Enforcement. FTIAW cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We can disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process including, but not limited to, subpoenas, to protect the property and rights of FTIAW or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.
III. HOW WE PROTECT INFORMATION
We implement certain security measures designed to protect information from unauthorized access. We protect your financial information from potential security breaches by utilizing payment processors with certain technological security measures including encryption and firewalls. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls. By using our Website and Services, you acknowledge that you understand and agree to assume these risks.
IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
V. LINKS TO OTHER WEBSITES
VII. CONTACT US